FAQs
- Do you have a retail showroom we can come and visit?
- Are your coffins and caskets available in different colours?
- Are there any laws that prevent me supplying the coffin?
- How can I be sure the coffin is good quality?
- My chosen funeral home is hesitant of the idea of me supplying the coffin, what now?
- Do you rent out coffins?
- Do you have any seconds or damaged stock you would like to sell at a discount?
- Can I collect the coffin to save on delivery?
- Can you store my purchase until we need it?
- Do you deliver outside Australia?
- I need an urn urgently. Do you have any of your urns available for immediate collection?
- Do you sell white coffins?
- I want to make a coffee table or bookcase out of one of your coffins...
Do you have a retail showroom we can come and visit? ^ TOP
No we do not have a retail showroom. In order to keep our prices as low as possible, we have chosen to operate our business solely online. If you need to see any of our coffins, caskets or urns in greater detail please contact us to request a large format brochure.
Are your coffins and caskets available in different colours? ^ TOP
Yes we have a beautiful white coffin in the same style as our Colonial coffin. We are currently waiting for the photos to list it on our website. This white coffin model in stored in Sydney and can be delivered the next day. Delivery to Melbourne can take three days. Please call us on Mob 042 427 9950
Are there any laws that prevent me supplying the coffin? ^ TOP
No there are no laws against it. You are perfectly within your right to supply the coffin from an independent supplier such as Caskets Direct.
How can I be sure the coffin is good quality? ^ TOP
Our coffins have been designed in Australia to strict specifications to ensure they meet all Australian standards. Furthermore our coffins have undergone and successfully passed stringent testing at Test Safe Australia. As a result we are happy to fully guarantee our coffins and caskets and can provide you with testing results and a letter of guarantee upon request.
My chosen funeral home is hesitant of the idea of me supplying the coffin, what now? ^ TOP
Although this is rare, most funeral homes are happy to accept our coffins, on occasion we have come across this situation. We suggest you start by reassuring the funeral director that all Caskets Direct products have passed testing at Test Safe and come fully guaranteed. Should they require documentation please let us know, we are happy to provide a testing report and the manufacturer’s letter of guarantee. If after all this the funeral home still don’t want to help you with their services don’t worry, there are plenty of funeral directors that will respect your decision and they will be happy to have your business.
Do you rent out coffins? ^ TOP
No we do not rent coffins or caskets.
Do you have any seconds or damaged stock you would like to sell at a discount? ^ TOP
No, I'm sorry we do not. All our coffins are made to strict specifications and have all passed Australia’s most stringent testing at Test Safe, as such they are only sold in perfect condition.
Can I collect the coffin to save on delivery? ^ TOP
Yes! You are more than welcome to pick up the coffin or casket from our warehouse in Tottenham Victoria. All our coffins and caskets are well packed in plain thick cardboard packaging to protect them during transportation. Please note that you will need a van for transportation.
Can you store my purchase until we need it? ^ TOP
Unfortunately we do not have storage facilities which will allow us to provide a service of this nature. All orders are dispatched immediately after payment is received.
Do you deliver outside Australia? ^ TOP
We sell and ship our memorial jewellery worldwide, while our coffins and urns are only available to people living in Australia.
We sell and ship our memorial jewellery worldwide, while our coffins and urns are only available to people living in Australia.
I need an urn urgently. Do you have any of your urns available for immediate collection? ^ TOP
We now have limited stock of a small selection of our cremation urns available for collection from our Melbourne office. Please call us on 042 427 9950.
Do you sell white coffins? ^ TOP
Yes we have a beautiful white coffin in the same style as our Colonial coffin. We are currently waiting for the photos to list it on our website. This white coffin model in stored in Sydney and can be delivered the next day. Delivery to Melbourne can take three days. Please call us on Mob 042 427 9950
I want to make a coffee table or bookcase out of one of your coffins... ^ TOP
By all means you are more then welcome to purchase one of our coffins or caskets and use it for anything you like. Please note however, for occupational health and safety reasons we do not guarantee our coffins if they have been tampered with or altered in any way. We sell our coffins for immediate use only and altered coffins should not be used as a receptacle for carrying human remains at any point. We recommend our products are delivered directly to your chosen funeral director or stored horizontally indoors in their original packaging.