Payments & Deliveries

PAYMENTS

DIRECT BANK DEPOSIT- A direct bank deposit can be made at any Commonwealth bank. Please contact us for bank account details. Shipment will be arranged as soon as your payment has cleared. This form of deposit is instant and fee free.

CREDIT CARD PAYMENTS- Please order through our secure online cart or call us to pay via telephone if you prefer. Credit card payment attract an additional 1.3% bank fee.

PAYPAL- We accept Paypal payments made through a Paypal account. If you don't have an account set up you can use your credit card to pay instantly via Paypal's payment window. Paypal is a safe and secure instant method of payment over the internet. Because payment via Paypal is instant we can book in your shipping promptly after payment is received. Paypal fees added to your total 2.4%

COFFIN DELIVERIES

We understand that urgency and importance of delivering our coffins on time and dedicate ourselves to doing so. By working closely with you and your chosen funeral director we plan and arrange delivery within the set time frame you have to work with.

IMPORTANT- Delivery times are from the first WORKING DAY AFTER payment is received in full. For example, payment is made on a Monday before 2pm, delivery will be collected by the taxi truck the following morning. Our trucks do not work weekends or public holidays so time allowances will need to be included over such periods. Please note that the funeral director will need the coffin the day before the funeral or viewing at the very latest. 

We advise you call us as soon at the very soonest opportunity to ensure there is enough time to deliver the coffin or casket. Waiting 24 or even 12 hours to think things over can often mean you miss out on saving your family $900 on the coffin. We aren't interested in pressuring you into a sale, we just don't like seeing anyone disappointed when all it came down to was a matter of hours with courier pick up times.

We now have coffins and caskets stored (no showroom) in both Sydney and Melbourne. Please note that not all models are stored in both Melbourne and Sydney and stock availability may vary from state to state. See table below for more information about item location, price and delivery times.

All our caskets and coffins are well packed and protected in sturdy plain cardboard cartons ready for delivery.

If there is no one to assist at the delivery address then please add $40 to the above delivery fee. This additional fee is to cover a 2nd person from our team assisting with the delivery. This fee usually only applies if the coffin is not being delivered to a funeral home.

For delivery prices to specific locations or to regional or remote areas, please contact us on Mob 0424 279 950 or email your post code to info@casketsdirect.com.au

Once you have purchased your casket, coffin or urn from Caskets Direct, you will need to select a funeral home that is happy to accept the delivery from us. Most funeral homes will respect your decision and should be happy to help. We have provided the contact details of some of these funeral homes on our funeral directors page.

Remember, there is no law preventing you from purchasing a coffin from a supplier other than your funeral home, however they are within their rights to request documentation. Should you need to provide any documentation to the funeral home to show that your casket meets Australian standards then please let us know. We are more than happy to email or post the testing report and manufacturer's guarantee.

Q- Do I need to be there to accept the delivery? 

A- If the coffin is being delivered directly to a funeral home you do not need to be there at the time of delivery. If you are having the coffin delivered to your home you will need to be home at the organised time of delivery. If you cannot be home to assist with the delivery or your health prevents you from assisting, we can provide a 2nd person to assist for a fee of $40.

Q- Can I pick up the casket myself? 

A- Whilst we do permit collections from our Tottenham (VIC) warehouse, we strongly recommend that you have your casket or coffin delivered directly to the reputable funeral director of your choice. This ensures that your purchase is stored in the appropriate manner to maintain the products durability, paint finish and lacquer, and will also comply with letter of manufacturers guarantee. Should you still wish to collect the coffin or casket, you will need a standard size van. Our warehouse is based in Tottenham Victoria, approximately 10km west of Melbourne's CBD.

RETURNS

We provide a 100% money back guarantee on all our products. Items must be returned in as new condition with the original packaging in place to qualify for a full refund.

PRICES

We endeavour to keep our prices as low as possible and have achieved this by operating our business online only rather than having a retail space. However we do not control the prices charged for delivery, and these prices may be subject to change without notice.

Please note that our coffins and caskets are NOT permanent product ranges and stock and prices are subject to change with out notice.

CREMATION URNS & MEMORIAL JEWELLERY DELIVERIES

All cremation urns and memorial jewellery are delivered Australia wide free of charge.

Delivery times

-Cremation Memorial Jewellery 5-8 working days

-Keepsake and adult cremation urns- 5-7  working days depending on which item you select.
Please contact us for urgent delivery options and charges for our online cremation urns. Ph 0424279950

• Funeral Coffins & Caskets
• Cremation Urns for Ashes
• Memorial Jewellery