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Payments & Deliveries
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PAYMENTS
PAYPAL- We accept all paypal payments made through a paypal account, or if you don’t have an account set up you can use your credit card to pay instantly via paypal’s payment window. Paypal is a safe and secure instant method of payment over the internet. Because payment via Paypal is instant we can ship your order immediately.
DIRECT BANK DEPOSIT- A direct bank deposit can be made at any Commonwealth bank. Please contact us for bank account details. Shipment will be made as soon as your payment has cleared.
COFFIN DELIVERY FEES Please add $40 to the below delivery fee if there is no one to assist at the delivery address.
Location
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Delivery fee
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Approx delivery time
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Melbourne Metro
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$125
or $75
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Urgent NEXT DAY
NON urgent 2-3 days
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Geelong
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$125
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Next day
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Albury area Vic
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$125
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Next day
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Bendigo
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$125
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Next day
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Hobart
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$140
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2-3 days
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Sydney
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$125
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1-2 days
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Adelaide
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$125
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1-2 days
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Brisbane
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$155
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2 days
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Perth
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$200
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3-5 days
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If there is no one to assist at the delivery address then please add $40 to the above delivery fee. This additional fee is to cover a 2nd person from our team assisting with the delivery.
For delivery prices to specific locations or to regional or remote areas, please contact us on Mob 0424 279 950 or email info@casketsdirect.com.au
DELIVERIES
Caskets Direct deliver next day to Melbourne metro areas and with in several working days to many other parts of metropolitan Australia. We take pride in providing a prompt and efficient service.
All our caskets and coffins are well packed and protected in sturdy cardboard cartons ready for delivery.
Once you have purchased your casket, coffin or urn from Caskets Direct, you will need to select a funeral home that is happy to accept the delivery from us. Most funeral homes will respect your decision and should be happy to help. We have provided the contact details of some of these funeral homes on our funeral directors page.
Remember, there is no law preventing you from purchasing a coffin from a supplier other than your funeral home, however they are within their rights to request documentation. Should you need to provide any documentation to the funeral home to show that your casket meets Australian standards then please let us know. We are more than happy to email or post the testing report and manufacturer’s guarantee.
Q- Do I need to be there to accept the delivery?
A- If the coffin is being delivered directly to a funeral home you do not need to be there at the time of delivery. If you are having the coffin delivered to your home you will need to be home at the organised time of delivery. If you cannot be home to assist with the delivery or your health prevents you from assisting, we can provide a 2nd person to assist for a fee of $40.
Q- Can I pick up the casket myself?
A- Whilst we do permit collections from our warehouse, we strongly recommend that you have your casket or coffin delivered directly to the reputable funeral director of your choice. This ensures that your purchase is stored in the appropriate manner to maintain the products durability, paint finish and lacquer, and will also comply with letter of manufacturers guarantee. Should you still wish to collect the coffin or casket, you will need a standard size van. Our warehouse is based in Tottenham Victoria, approximately 10km west of Melbourne's CBD.
RETURNS
We do not accept returns. We are proud of our products and strongly believe that you will be too.
PRICES
We endeavour to keep out prices as low as possible and have achieved this by operating our business online rather than having a retail space. However we do not control the prices charged for delivery, and these prices may be subject to change without notice.
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