How can I contact the online shop team?

You can contact our online shop team by visiting the 'Contact Us' section on our website. Here, you'll find options to reach us via email, phone, or live chat.

What information should I have ready when contacting support?

When contacting support, it's helpful to have your order number and any relevant details about your inquiry ready. This will enable our team to assist you more efficiently.

What are the support team's working hours?

Our support team's working hours are Monday to Friday from 9:00 AM to 5:00 PM. For urgent inquiries outside these hours, please leave a message, and we will get back to you as soon as possible.

Can I track my order through the customer support team?

Yes, our customer support team can assist you with order tracking. Please provide your order number, and we will update you on your order status.

Is it possible to change my order once it's placed?

If you need to change an order, please contact us immediately. Changes can only be made before the order has been processed and shipped.

How do I initiate a return or exchange?

To initiate a return or exchange, contact our customer service with your order details. We will guide you through our return process, including any return shipping fees and expected processing times.

What should I do if I receive the wrong or a damaged product?

If you receive a wrong or damaged product, please contact our online shop team immediately. Provide us with photos or any evidence of the issue, and we will arrange for an appropriate solution.

Does the online shop have a FAQ section I can review before contacting support?

Yes, we recommend going through our FAQ section available on the website as it addresses many common concerns and may provide instant answers to your questions.

Contact Our Online Shop Team

We are an online shop only and have no showroom/retail outlet.

However, we do appreciate that buying online can be daunting. We are more than happy to assist you on the phone to help find the right product.

Please feel free to contact our office with your questions.

You can reach us from 9am-4pm Monday - Friday

Ph 03 8394 3285

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